Merchandise Availability

We hope you will understand that with all the efforts we make to have items in stock, occasionally there is unanticipated demand that exhausts our supply.  Should a delay occur, we will notify you by email or the telephone.  Your credit card will not be charged until the items are ready to ship.

Delivery and Processing Surcharges

Because furniture, rugs and other large items are bulky, heavy and may have limited availability, these items have a delivery and processing surcharge.  This charge is listed in parentheses ($) after the item price and is in addition to the regular delivery and processing charges.

Sales Tax

There is no sales tax on merchandise shipped outside of New York.  If you are shipping to somewhere in New York State, the appropriate sales tax will be computed at check out once you enter your zip code.

DAMAGED MERCHANDISE

If you notice the damage while the driver is delivering, please mark the item damage and refuse shipment.  Please write "damaged" on the area where the driver asks you to sign your name.  When the item is returned to us, we will credit you accordingly.  If you only notice the damage after the driver leaves, please send an e-mail to start@liliandloo.com stating your name and the invoice number found on the paperwork enclosed in your packaging.

We use UPS to ship most of our merchandise, but larger items will be sent using the most reliable, efficient freight company for your destination.

We inspect every piece of merchandise before it leaves our hands, so please contact us as soon as possible at start@liliandloo.com if you receive your package with any visible damage.  We will contact you to set up return of damaged items.

We do ship internationally, but we are not yet able to process international orders online.  Please e-mail us at start@liliandloo.com for international shipping quotes and information or call 1.518.822.9492 to place an order.